Privacy Policy

1. Overview & Scope

Eraire, LLC (“Eraire,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy describes how we collect, use, and protect personal information when you visit our websites (including eraire.com), communicate with us, engage us for consulting, or use our subscription software products.

A specific product may provide a supplemental privacy notice; where that notice applies to your use of the product, it supplements this policy.

2. Information We Collect

Depending on how you interact with Eraire, we may collect:

• Contact & inquiry data: name, email, company, and message content when you email us or request information.
• Consulting client data: business contact details, project information, and materials you provide for engagements.
• Account & subscription data: account identifiers, profile information, subscription plan, billing status, and support correspondence for SaaS products.
• Payment-related data: billing address and limited payment metadata processed by our payment providers (such as Stripe). We do not store full payment card numbers on our servers.
• Usage & technical data: IP address, browser type, device information, access times, and product usage logs needed to operate, secure, and improve our services.

Our marketing website (eraire.com) does not use third-party advertising or analytics cookies. Product applications may use essential cookies or similar technologies required for authentication, security, and core functionality.

3. How We Use Information

We use personal information to:

• Respond to inquiries and provide customer support
• Perform and administer consulting engagements
• Provide, maintain, and improve SaaS products
• Process subscriptions, payments, and renewals
• Send service-related communications (e.g., billing, security)
• Protect against fraud, abuse, and security incidents
• Comply with legal obligations and enforce our terms

4. Legal Bases for Processing

For individuals in the European Economic Area (EEA), we rely on: performance of a contract (providing consulting or SaaS services); legitimate interests (operating and securing our business, responding to inquiries); consent where required (e.g., optional communications); and legal obligations where applicable.

5. Data Sharing & Sub-processors

We do not sell or rent your personal information. We may share information with service providers that help us operate our business, such as cloud hosting, email, payment processing, and customer support tools, under contractual confidentiality and data-protection obligations. We may also disclose information if required by law or to protect rights, safety, and security.

6. Data Retention

We retain information only as long as needed for the purposes described in this policy, including to provide services, meet legal requirements, and resolve disputes. Business correspondence and consulting records are typically retained for seven (7) years where required for tax and legal compliance. Account and subscription data are retained while your account is active and for a reasonable period thereafter.

7. Security

We implement appropriate technical and organizational measures to protect personal information. No method of transmission or storage is completely secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, restrict, or object to certain processing, receive a portable copy of your data, or withdraw consent. To exercise these rights, contact us at [email protected]. You may lodge a complaint with a data protection authority where applicable.

9. International Transfers

Eraire is based in the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States and other countries where we or our providers operate, subject to appropriate safeguards under applicable law.

10. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have done so, please contact us and we will take appropriate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of our services after changes become effective constitutes acceptance of the revised policy where permitted by law.

12. Contact

Questions about this Privacy Policy: [email protected].